I’ve placed an order but would like to add to it. Can I add to my existing order? Yes! We have implemented a new process for adding to your existing order specifically for this four-day Black Friday sales event. To utilize it you will want to make sure that you are LOGGED IN when you place your first order and any subsequent orders. For all additional orders that you place during the sale you will see the FREE shipping option Add To My Existing Order | Combine w/Previous Order(s). Select this shipping option, and your new order will be combined with your previously placed sale order. That’s it! 

If you have a previous Russ Meyer order, then you will see the Add To My Existing Order | Combine w/Previous Order(s) shipping option on your first order. All existing Russ Meyer orders will ship alongside Black Friday orders.

If you’re not seeing the Add To My Existing Order Shipping Option, please check that you are logged into the same account that you placed your original order with.

If you checkout as a guest, then you will not see this shipping option as you need to be logged into your account.

If you have any account issues, place a note on your order and then send an email to orders@severin-films.com and we will take care of it for you.

Your site is down/I cannot log in. Why? Please be mindful that our website will close down on Sunday (11/24) and will remain closed until the sale goes live at Midnight going into Friday (11/29). After the sale ends, the website will be closed again for a full week and will return on Tuesday, December 10th.

Do you ship internationally? What about free shipping? I thought your Free Shipping tiers were lower. Yes, we ship all over the world. Shipping rates are carefully calculated to factor in the ever-growing USPS (domestic) and FedEx (international) shipping rates, our handling fees, and supplies used. Our site also offers FREE economy shipping (Media Mail for U.S. orders). For FREE | REDUCED shipping eligibility:

• U.S. residents must spend $100 and over.
• Canadian residents: Severin Films NO LONGER offers Free Canadian Shipping. For this sale, Canadian Customers will be charged the normal rates until they reach the $150 USD mark, where they will be charged a flat fee of $25 USD for shipping.
• All other countries: As of 2022, Severin Films NO LONGER offers Free International Shipping. For this sale, International Customers will be charged the normal rates until they reach the $200 USD mark, where they will be charged a flat fee of $25 USD for shipping.

PLEASE NOTE: The FREE SHIPPING | $25 FLAT FEE SHIPPING TIERS are raised at EVERY annual Sale of EVERY year. This is not a new process.

FOR CANADIAN AND OTHER INTERNATIONAL CUSTOMERS, PLEASE NOTE: If your order is returned back to our facility, we will contact the provided email to inform you of the situation and you will need to either pay for re-shipment of your order (unless the fault is on our end) or cancel it for a refund of just the cost of the items only.

Why are you not answering my emails? The ONLY acceptable place to email us during our Summer and Black Friday sales is orders@severin-films.com. Please do NOT email individual Severin employees at their personal email addresses. Please do NOT message Severin employees directly through their social media accounts. Questions about the sale, orders, or the website CANNOT be effectively answered through our any Social Media page as none of those pages are monitored by Customer Service Representatives. Please send ONE email to orders@severin-films.com ONLY.

I did not receive an order confirmation. Did my order go through? Confirmations get sent out to the provided emails on orders. Please ensure that the email you entered at checkout is accurate and free of misspellings (“.con” is a very common misspelling) and that you have checked all of your email folders (spam, junk, promotions, etc.) after placing the order. Also make sure you didn’t set up your account to receive order confirmations via text message to your phone. If you received a PayPal receipt please know this is valid confirmation that we have received your order, but if you’d prefer a receipt from us, please email orders@severin-films.com with RESEND MY ORDER CONFIRMATION in the subject line and it will be addressed as soon as possible. Please Note: We receive over a thousand emails at every sale so it will take time to respond to each and every person. Please do NOT send multiple emails. This only slows the process down for everyone.

What is the status of my order? When will I get my order? Will I get this order before an upcoming Holiday or Birthday? My best friend Slipcover Steve from two states over got his order before me, why? We will begin packing sale orders AFTER the sale ends so all orders can be combined as necessary. Early shipping notifications will start with Russ Meyer orders starting on Thursday December 5th. We anticipate all shipping to be completed by January 30th. If there are any changes to this date an announcement will be made to social media. A tracking notification email will be sent to the email address that you provided us with via our shipping program, Shipstation, once your order is physically processed. Again, please ensure that the email address you give us is free of misspellings and that you have checked all of your email folders (spam, junk, promotions, etc.) for your confirmation BEFORE reaching out to us. 

Also, please don’t email us about how someone you know got their order already. We ask for your patience while we process all the orders in the weeks after the sale. PLEASE NOTE: We anticipate the Severin Black Friday Sale shipping to last anywhere from 6 to 8 weeks. Please keep this in mind before emailing us about your order status. We do NOT guarantee Holiday or Birthday delivery so please keep that in mind when you are shopping our sale. We anticipate all shipping to be completed by Jan 30th. If there are any changes to this date an announcement will be made to social media.

Where is my order? Is my order lost? Can you do something about my traveling order? Once a processed order is picked up by the Postal Service or FedEx and leaves our facility, it is out of our hands and we have ZERO control over how fast or slow your package travels to its final destination. It is YOUR responsibility to take your tracking number to your local Post Office or FedEx and inquire with them about your delayed/potentially lost package. A helpful tool is to ask them to check the GPS coordinates of your package to see where it went. We will be happy to step in and resolve this issue once the tracking of your package has shown over two weeks of inactivity (or 2 months of inactivity for International orders). If you placed an order over $100 and think your delivered package was stolen, you will need to provide proof of a filed police report before we can resend a new package.

My package was marked as DELIVERED but I can’t find it anywhere. What do I do next? If the USPS or FedEx marked your package as “DELIVERED” yet you are unable to find it, please allow up to a week for them to fix this. Often you'll need to take your tracking number to your local Post Office or FedEx office and inquire with them about your mis-delivered/potentially lost package. With USPS, you can ask them to cross reference the GPS coordinates of your package to see where it was delivered where it was supposed to be. If a week has gone by and there is still no sign of your “DELIVERED” order, we will initiate a replacement. If you selected Free Shipping in the previous order, you will be charged for shipping plus adult signature confirmation for the replacement order. Any detection of fraud or chargeback will immediately result in a permanent suspension from ordering on our website.

I’d like to cancel all or part of my order. How do I do this? We're sorry to hear that you need to cancel an order but understand that circumstances change. Bear in mind that all orders are instantly sent over to our processing facility and may not be available to cancel.

Please reach out to us at orders@severin-films.com to cancel all or part of your order. Please note that there is a 3% cancellation fee for the cancellation. Please email orders@severin-films.com with CANCEL MY ORDER in the subject line and it will be addressed as soon as possible. If the correct subject line is not put in (or you send multiple emails), then you run the risk of your email not being answered in a timely manner.

Please Note: We receive over a thousand emails every day at every sale so it will take time to respond to each and every person. Please do NOT send multiple emails if possible. This only slows the process down for everyone.

I received my order but there is a mistake or something is damaged in transit. How can we fix this? If we gave you the wrong item or forgot an item then no problem, we'll fix it. Please email orders@severin-films.com with INCORRECT ORDER in the subject line and it will be addressed as soon as possible AFTER we have completed shipping all Severin Films’ Sale orders. If the correct subject line is not used (or you send multiple emails), then you run the risk of your email not being answered in a timely manner. Be mindful that we do hand-weigh EVERY package when it’s completed and labeled, so we can tell if a customer is committing fraud by telling us they didn’t receive an item when in fact they did. For either damaged items or incorrect items sent, you’ll be asked to provide pictures for our records. Email orders@severin-films.com with DAMAGED ITEM (S) in the subject line and it will be addressed as soon as possible AFTER we have completed shipping all Severin Films’ Sale orders.

Any detection of fraud will immediately result in a permanent suspension from ordering on our website. Please Note: We receive over a thousand emails at every sale so it will take time to respond to each and every person. Please do NOT send multiple emails. This only slows the process down for everyone.

My Slipcover/Box set has a tiny ding on it. Can I get a replacement? Per our Slipcover and Box Set Replacement Policies, we do not replace items with minor wear and tear, small dings/dents, or minor scuffs. We would only replace slipcovers and outer boxes of severely damaged sets, and will ask for pictures for our records. Thank you for your understanding. Nothing is perfect in life, physical media is no different. If there are any major damages, please contact orders@severin-films.com.

Where are the DVDs? We have officially phased out our DVD releases from our webstore, aside from a small handful of our DVD-only releases.

Can I be rude and insult your Customer Service team? Please don't. Any rudeness or harassment will NOT be tolerated and such emails will NOT be responded to and you will be blocked.

Are your Blu-rays/DVDs region free? Most of them are, but a small amount are not. Each listing on our site will have Region Code information included within.

If I pre-order an item, will I be charged when it ships or upfront? Upfront.

Hopefully we’ve answered any questions you may have had about this sale. Please do NOT use any other email or social media (ESPECIALLY Severin/Intervision employees’ PERSONAL accounts) to try to reach us concerning this sale other than the orders@severin-films.com address. Please do not send the same email multiple times. To help save time and allow us to continue to work on processing orders as quickly as possible, if your email has a question that was addressed here, we will send you back to this guideline. Thank you for helping us curb the large influx of emails during this sales event. Happy Shopping!